VOICE Privacy Policy

Last updated: Feb, 2025

At VOICE for Children who are Deaf and Hard of Hearing (“VOICE”), we are committed to protecting the privacy and personal information of our members, donors, volunteers, and website visitors. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information in compliance with the Personal Information Protection and Electronic Documents Act (PIPEDA).

1. Information We Collect

We may collect personal information in the following ways:

•When you register for programs, events, or services;

•When you make a donation;

•When you subscribe to our newsletter or other communications;

•When you submit a form through our website or contact us directly.

The types of personal information we collect may include:

•Your name, address, phone number, and email address;

•Payment information (for donations or event registrations);

•Information about your child’s hearing needs or communication preferences, where relevant;

•Any other information you voluntarily provide.

2. How We Use Your Information

We use your personal information for the following purposes:

•To provide programs, services, and support to children and families;

•To process donations and issue tax receipts;

•To communicate with you about events, programs, and advocacy initiatives;

•To respond to your inquiries or requests;

•To meet legal and regulatory requirements.

We will only use your information for the purposes for which it was collected or with your consent.

3. Sharing Your Information

We do not sell, rent, or trade your personal information. We may share your information with:

•Service providers, volunteers, or contractors who assist with our operations (e.g., payment processing or event management);

•Regulatory or legal authorities as required by law.

All service providers are contractually obligated to protect your information in compliance with PIPEDA.

4. Protecting Your Information

We take reasonable precautions to protect your personal information against loss, theft, and unauthorized access, use, or disclosure. Measures include:

•Secure physical and electronic storage;

•Encryption of sensitive information;

•Restricted access to personal information by authorized personnel only.

5. Your Rights

You have the right to:

•Access your personal information and request corrections if needed;

•Withdraw your consent for certain uses of your information (e.g., marketing communications);

•File a complaint if you believe we are not handling your information in accordance with PIPEDA.

To exercise these rights, please contact us using the information provided below.

6. Cookies and Website Use

Our website may use cookies to improve user experience and analyze website traffic. You can adjust your browser settings to refuse cookies if you prefer.

7. Changes to this Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website with the updated date.

8. Contact Us

If you have any questions about this Privacy Policy, or if you would like to access, update, or correct your personal information, please contact us at:

VOICE for Children who are Deaf and Hard of Hearing

Email: admin@voicefordeafkids.com

Address: 478 Dundas St. West, P.O. Box 30045, Oakville, Ontario L6H 6Y3